Empowering Health
Centene provides access to high-quality healthcare, innovative programs and a wide range of health solutions that help families and individuals get well, stay well and be well. Our commitment to whole health is guided by industry-leading insights into the social, behavioral and environmental drivers that impact the health of our communities.
We are a company that is continuously reinventing how our members can become healthier and maintain their health. Through innovative ideas and programs, combined with cutting-edge technology, we continue to enhance access and quality of care while adhering to our beliefs and values.
Healthcare Quality
At Centene, quality is everyone’s responsibility. This responsibility spans from our call center associates, care managers, clinical pharmacists, data analysts and provider engagement and health equity teams, to our pharmacy benefits manager and anyone working on claims, IT infrastructure or provider directories. Quality is foundational to the work we do in partnership with providers, defining the value we bring to our members and our government partners.
Healthcare Access, Equity and Social Drivers of Health
As a leader in providing affordable, high-quality healthcare services, we’re continually enhancing our efforts to address social drivers of health (SDOH). Our long history of identifying and removing barriers to health is a testament to our goal of providing equitable care and access for all members.
Healthcare Innovation and Thought Leadership
At Centene, we continue to expand our industry and academic partnerships to ensure that we remain poised to intentionally, efficiently and effectively answer the next big questions in healthcare. Centene is also investing in applying artificial intelligence and machine learning (AI/ML) technologies to improve the health of our members and contain rising healthcare costs. We recognize the need to use these powerful AI/ML models carefully and responsibly to turn data into knowledge, help address member needs and save lives.
Customer Experience and Relationship Management
We use a data-driven focus on each member touchpoint to “meet the member where they are.” This helps ensure that our members are supported in various ways to maintain their coverage and get the information they need. In addition, other technology and operational improvements support our members’ access to timely, high-quality information and resources.
