Centene delivers holistic healthcare that not only addresses immediate medical needs, but focuses on the full circumstances of our members' lives. Physical health and behavioral health are intricately linked, and chronic illness and depression often go hand-in-hand. Feelings of isolation, particularly during the current COVID-19 pandemic, can contribute to a weakened physical state and further impact chronic illnesses. Centene understands that improving health outcomes includes focusing on an individual’s "whole health" and tailoring care and solutions to each member's unique situation.

Vivian's physical health needs began impacting her mental and emotional well-being after she moved into a nursing home. The video below spotlights how a compassionate care manager with Centene's Buckeye Health Plan in Ohio reassessed Vivian’s situation and helped rebuild her confidence. Vivian is now thriving in her own home and credits her care manager for recognizing what she needed and helping her every step of the way.

Note: This video was recorded prior to the outbreak of the COVID-19 pandemic.

For many with chronic health concerns, changes to their lifestyle or environment can contribute to feeling a loss of control, depression, or anxiety. The Cleveland Clinic estimates that one-third of individuals with a serious medical condition experience apathy, fatigue, or thoughts of suicide. Vivian's story is an example of how the proper care and services at the right time can provide hope and significantly enhance an individual's quality of life.

It's especially important to check in with friends and relatives with chronic illnesses during the COVID-19 pandemic. If someone close to you is experiencing depressive symptoms as a result of chronic illness or isolation, contact their healthcare provider right away.

Learn more about how Centene's health plans focus on the whole health of our members by aligning physical and behavioral health needs and increasing access to telehealth services for continued holistic care now and into the future.